Delete Your RideMate Account

What Happens When You Delete Your Account

When your account is permanently deleted, the following data will be removed:

• Your personal profile information (name, phone number, email)
• Your ride history and booking records
• Your wallet balance and transaction history
• Your saved locations and preferences
• Any active offers or pending requests

Important Things to Know Before Deleting

• Account deletion is permanent and cannot be undone
• Any remaining wallet balance will be forfeited upon deletion
• Active rides or pending bookings must be completed or cancelled before requesting deletion
• Some data may be retained for a period of time as required by law and regulatory obligations
• You will need to create a new account if you wish to use RideMate again in the future

How to Request Account Deletion

We currently process all account deletion requests manually to ensure your data is securely and completely removed.

To delete your account please contact us using the details below:

Please include in your email:

• Your registered name
• Your registered phone number or email address
• Reason for deletion (optional)

Our support team will process your request within 7 working days and send you a confirmation once your account and data have been permanently deleted.